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General Terms and Conditions

of the company

IB products s.r.o. Pri šajbách 1 831 06 Bratislava - Rača District Slovakia

IČO: 55336809 DIČ: 2121954483 IČ DPH:  SK2121954483

(hereinafter referred to as the „Terms").

Commercial Register of the Bratislava III Municipal Court, Section: Sro, Insert No.: 168248/B

I. General Provisions

  1. These Terms and Conditions apply to the contractual relationships that arise between the seller and the buyer upon the conclusion of a purchase contract and form part of every purchase contract concluded between the parties. The buyer may be either a natural person or a legal person.
  2. By filling in the order form "Order" and confirming that they have read and understood these Terms and Conditions (hereinafter the "order"), the buyer accedes to these Terms and Conditions of the seller, which form an integral part of every purchase contract and are permanently accessible on the seller's website.
  3. The seller is also the operator of the electronic commerce system operated through the seller's website (hereinafter the "shop").
  4. The contractual relationships (as well as any other legal relationships that may arise from the contractual relationship) with natural persons who, when concluding a purchase contract under these Terms and Conditions, are not acting within the scope of their business activity, are governed, in addition to the general provisions of Act No. 40/1964 Zb., the Civil Code, as amended, also by special regulations, in particular Act No. 102/2014 Z. z. on consumer protection in the sale of goods or the provision of services under a distance contract or a contract concluded away from the seller's business premises, and Act No. 250/2007 Z. z. on consumer protection.
  5. The contractual relationships (as well as any other legal relationships that may arise from the contractual relationship) with legal persons, or with natural persons who are entrepreneurs, are governed by the provisions of Act No. 513/1991 Zb., the Commercial Code, as amended.
  6. The buyer is any person (natural or legal) who has filled in and submitted an order through the seller's website, received an e-mail notification of acceptance of the order, and paid the purchase price. The buyer is also any person who placed an order by telephone or by sending an e-mail and confirmed by e-mail their acceptance of the seller's price quotation and of these Terms and Conditions.
  7. An order means the order form "Order" filled in and submitted by the buyer and processed by the shop's system. Where the buyer does not use the option of ordering through the order form as described in the previous sentence, an order placed by telephone, or an order sent by e-mail or by post to the seller's address, is also considered an order.
  8. The order contains information about the customer and about the product ordered. Based on the order, an invoice for payment of the purchase price is automatically generated for the customer. Where the buyer does not use the option of ordering through the order form but places the order by telephone, or by sending an e-mail, or by post to the seller's address, the seller shall send the buyer a price quotation by e-mail.

II. Ordering a Product, Conclusion of the Purchase Contract

  1. An electronic order of products placed by filling in the order form “Order” and the subsequent payment of the purchase price on the basis of the automatically generated invoice constitutes the buyer's proposal to conclude a purchase contract. The purchase price is deemed paid on the day the funds are credited to the seller's account. The buyer creates the order as a subscription, i.e. a recurring purchase, and authorises the seller to automatically collect payments through the chosen payment method.
  2. Acceptance of the order of products by the seller, and hence the conclusion of the purchase contract, occurs on the basis of a written confirmation (by electronic means) of receipt of the order and confirmation that the purchase price has been credited to the seller's account, whereby the seller shall also inform the buyer that the product has been submitted for dispatch. By filling in the questionnaire on the seller's website, or by their own selection of individual types of goods, the buyer creates a Personalised Pack, which is the subject of the order.
  3. A proposal to conclude a purchase contract likewise means the sending of a price quotation drawn up by the seller on the basis of the buyer's telephone or e-mail order. In this case, the purchase contract is concluded upon the buyer's written (electronic) confirmation of the price quotation.
  4. In the case of an order placed through the order form "Order", the buyer is obliged to pay the seller the purchase price always in advance; otherwise the purchase contract shall not be concluded.
  5. In the case of an order under point 3 of this article of these Terms and Conditions, the buyer is obliged to pay the purchase price on the basis of an invoice issued and delivered by the seller to the buyer.
  6. The purchase contract is concluded for a fixed term and terminates upon fulfilment of the obligations of the seller and the buyer. The buyer may set up a customer account in the seller's e-shop under the "My Account" tab, which the seller then manages on the buyer's behalf. Here the buyer can find information about their Personalised Pack and previous orders, and manage their subscription. A buyer who wishes to register is obliged to provide true and current personal data for the purposes of setting up the customer account. The buyer is obliged to update their personal data in the customer account, in particular in the event of a change of name, place of residence or delivery address.

III. Purchase Price and Payment Terms

  1. The price of products ordered through the online shop (hereinafter the "purchase price") is generated specially for each individual customer once the order has been filled in on the seller's website. In the case of an order under Art. II, point 5 of this article of these Terms and Conditions, the seller shall send the buyer a price quotation by e-mail. Payment by card online is possible.
  2. The seller does not guarantee the temporal validity of purchase prices in the case of an identical order placed at any other time. For the avoidance of any doubt, the purchase price generated for a specific order does not change once it has been paid within the payment due date.
  3. The purchase price of the products does not include the cost of delivery or any other costs connected with the delivery of the products. The buyer expressly agrees that the seller may automatically renew the purchased subscription for the ordered Personalised Pack, always on the 29th day after the previous order. Subsequent periods shall always be of the same length as the original period. Payment through the subscription shall use the payment details provided at the time of the first purchase, until such time as the buyer cancels or changes the original payment method.
  4. The basic currency is the euro. By creating an order, the buyer subscribes to an automatically renewed monthly subscription and to delivery of the ordered Personalised Pack.

IV. Delivery of Products

  1. The seller is obliged to deliver the products to the buyer in the ordered quantity and quality and, in the case of a buyer under Art. I, point 5, also together with a written copy of these Terms and Conditions, if not already provided earlier, together with the tax documents relating to the product and any other documents that exist and are customary for the given product. Where a written version of these Terms and Conditions was not delivered to the buyer together with the product as referred to in Art. I, point 5, the buyer is obliged to notify the seller of this fact in writing no later than three days from the day of taking delivery of the product; otherwise it shall be deemed that the seller's obligation to provide a written copy of these Terms and Conditions has been fulfilled.
  2. The seller processes all orders received in the order in which they are delivered to it. The delivery period for an ordered product is 7 working days from the day the purchase price is credited to the seller's account. In the case of a special requirement (in particular, but not exclusively, a requirement for special finishing processes or a special raw material), the delivery period shall be extended by further working days, which will be notified by e-mail in the price quotation.
  3. Where the seller is unable to deliver the ordered product to the buyer, despite the fact that the purchase contract has been concluded, it is obliged to inform the buyer of this without delay and to refund the paid purchase price for the product to the buyer within 15 days, unless the parties agree on a substitute performance. Upon refund of the paid purchase price, the contractual relationship between the seller and the buyer automatically terminates.
  4. The place of delivery of the ordered product is the address stated by the buyer in the order. The buyer may have any text of their own choosing printed on the pouches.
  5. The seller shall deliver the product by its own means into the hands of the buyer (or a person authorised in writing by the buyer to take delivery of the product), or through third parties (carriers and parcel delivery companies).
  6. Delivery of the product is completed by its handover to the buyer (or to a person authorised in writing by the buyer to take delivery of the product), or, as the case may be, by its handover to the first carrier for transport.
  7. The transported product must be suitably and securely packaged. By signing the transport/delivery note, the buyer confirms, in addition to delivery itself, that the packaging was not damaged and that the product was delivered complete in accordance with the order.
  8. In the case of personal collection, if the product shows visible damage or any detectable defects, the buyer is entitled to refuse to take delivery of the product. Once the product has been taken into the buyer's possession, it is deemed not to have had any defects detectable on personal inspection of the product. In both personal and courier delivery, the buyer is at the same time obliged to record a note on the transport/delivery note describing any damage to the product, giving a clear description of the damage, immediately upon taking delivery in the case of defects detectable on delivery, or no later than 10 days from delivery in the case of hidden defects. Any defects or damage reported later, or complaints as to the quantity and quality of the product delivered, will not be accepted by the seller.
  9. Together with the delivery of the goods, the seller shall provide the buyer with confirmation of the conclusion of the contract on a durable medium.

V. Taking Delivery of the Product

  1. The buyer is obliged to take delivery of the ordered product delivered by the seller to the place of delivery specified in the order.
  2. Where the buyer fails to take delivery of the product, the seller shall store it at its premises and shall notify the buyer in writing to collect it. Where the buyer fails to collect the product within 30 days of delivery of the written notice, the buyer is obliged to pay the seller a contractual penalty equal to the purchase price of the product, including shipping. This does not affect the seller's entitlement to any further costs incurred as a result of the buyer's breach of the obligation to take delivery of the product, nor its entitlement to compensation for damages. Upon expiry of the period for additional collection of the product, the contractual relationship established by the purchase contract between the seller and the buyer terminates.
  3. The risk of damage to the product and liability for damage to the product passes to the buyer upon taking delivery of it, regardless of whether the buyer takes delivery of the product in person or through an authorised representative. In the case referred to in point 2 of this article of these Terms and Conditions, the risk of damage to the product and liability for damage to the product passes to the buyer on the day on which the buyer failed to take delivery of the product on the first delivery attempt.

VI. Shipping

  1. The seller's shipping costs are not included in the purchase price of the product. These will be itemised in the automatically generated invoice, or in the price quotation sent by e-mail, and the buyer undertakes to pay them together with the purchase price.

VII. Withdrawal by the Buyer from the Purchase Contract

  1. The buyer may withdraw from the purchase contract in accordance with, and in the manner set out in, the Civil Code. The buyer has the right to withdraw from the purchase contract without giving a reason within 14 calendar days from the day on which the buyer, or a third party designated by the buyer other than the carrier, takes delivery of the product.
  2. When exercising the right to withdraw from the contract, the buyer is obliged to inform the seller of their decision to withdraw from the contract by an unambiguous statement, sent by letter, by registered mail, to the seller's address stated in these Terms and Conditions. For this purpose the buyer may use the sample withdrawal form published on the seller's website.
  3. The period for withdrawal from the contract is deemed to have been observed if the buyer sends the notice of exercise of the right of withdrawal before the withdrawal period has expired, i.e. no later than on the 14th day from when the withdrawal period began to run.
  4. After withdrawal from the contract, the seller shall refund to the buyer all payments made by the buyer in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivering the goods to the buyer. This does not apply to any additional costs incurred where the buyer chose a type of delivery other than the cheapest standard method of delivery offered by the seller. Payments shall be refunded to the buyer without undue delay, and no later than within 14 days from the day of delivery of the notice of withdrawal from the contract. The refund shall be made using the same method as that used by the buyer to pay the purchase price and related costs, unless the buyer has expressly agreed to a different method of payment, and without charging any additional fees.
  5. Payment for the purchased goods shall be refunded to the buyer only after the returned goods have been delivered back to the seller's address, or upon presentation of proof that the goods have been sent back, whichever occurs first.
  6. In the event of withdrawal from the contract, the buyer is obliged to send the goods back, or bring them to the seller's address stated in these Terms and Conditions, no later than 14 days from the day of exercising the right of withdrawal from the contract. The period is deemed to have been observed if the buyer sends the goods back before the 14-day period expires. The buyer bears the direct costs of returning the goods. The buyer is liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics and functioning of the goods.
  7. For withdrawal from the contract by buyers who are business entities, the statutory conditions set out in the Commercial Code shall apply.
  8. The buyer may, without any financial penalty, cancel only their order placed through the order form "Order", within 24 hours from the day the payment order for payment of the purchase price was given, but no later than before the purchase price is credited to the seller's account, and at the same time is obliged to notify the seller of this fact by telephone and in writing. The seller undertakes to refund the purchase price to the buyer within 15 days if it has already been credited to the seller's account, unless the parties agree on a substitute performance. Where the seller's price quotation has been accepted by sending a confirmation e-mail, cancellation is no longer possible.
  9. Where an order is cancelled after the purchase price has been credited to the seller's account, or where the buyer fails to fulfil their notification obligation under point 3 of this article of these Terms and Conditions, the seller is not obliged to accept the cancellation of the order, and the purchase contract shall be deemed to have been duly concluded.
  10. The seller does not accept returned products sent cash on delivery; where there are lawful grounds for a return, the product must be returned by the buyer as a standard postal parcel or via a parcel delivery company.
  11. The seller's contact details for the purpose of withdrawal from the contract or a complaint under the following article are as follows: Address: pri šajbách 1 Phone number: +421 911 011 666 Email: info@sanazia.sk
Dear customers, we inform you that you may also assert any of your rights and claims against us within an alternative online dispute resolution procedure. Online dispute resolution is provided by the European Commission and the Slovak online dispute resolution contact point (ODR). Likewise, our claims against you may also be asserted through the European platform. You can lodge a complaint through the online dispute resolution platform (ODR) at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK Using alternative dispute resolution saves money and time, as your complaint will be handled within 90 days and without significant financial costs. If you have any problems, please contact us.

Contractual Satisfaction Guarantee – 30 Days

In addition to the statutory period under this article, the seller grants the buyer who is a consumer a voluntary contractual satisfaction guarantee: the period for withdrawing from the purchase contract without giving a reason is extended from 14 to 30 calendar days from the day the buyer takes delivery of the goods.

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The guarantee may also be exercised in respect of packaging that has already been opened or broken into. The purpose of the guarantee is to allow the buyer the opportunity to try the goods, and breaking the protective packaging is therefore not grounds for refusing a return.

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The other provisions of this article shall apply, as appropriate, to the exercise of the guarantee, in particular the method of notifying withdrawal, the period for sending the goods back, the period for refunding payments, the rule that the buyer bears the direct costs of returning the goods, and the fact that the seller does not accept returned goods sent cash on delivery.

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This contractual guarantee does not affect the buyer's statutory rights, in particular the right to withdraw from the contract within 14 days under this article, and the rights arising from liability for defects under Article VIII of these Terms and Conditions.

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VIII. Liability for Defects, Warranty and Complaints

  1. The seller is not liable for defects in the product caused by poor-quality artwork supplied by the buyer.
  2. The seller is not obliged to notify the buyer of insufficient quality of the artwork. The seller does not check the quality of the artwork supplied, does not modify or alter it in any way, and it is processed automatically. Likewise, the seller is not liable for the content of the artwork or its compliance with generally binding legal regulations, nor for any infringement of the intellectual property rights of third parties.
  3. The buyer alone is liable for defects in the products caused by the supply of poor-quality artwork.
  4. The buyer is liable for the content of the artwork and its compliance with the generally binding legal regulations of the Slovak Republic and/or with generally accepted moral standards, and is liable for any damage that could be caused to third parties in connection with the use of the products.
  5. Where the seller finds, while processing an order, that the content of the artwork supplied is defamatory, or is contrary to the seller's moral and ethical views, or to generally binding legal regulations, the seller is entitled to withdraw from the purchase contract by delivering a written notice of cancellation of the order confirmation by e-mail. The buyer is not entitled to any compensation other than a refund of the purchase price already paid.
  6. The seller provides a warranty on the products supplied in accordance with the relevant legal regulations of the Slovak Republic. The warranty period begins to run from the day the buyer takes delivery of the product. In the case of buyers who are business entities, liability for defects in the product and the conditions for granting the warranty are governed by the provisions of the Commercial Code.
  7. Where a product is returned with a defect that came to light only after it was taken into possession, and which was not evident and detectable on a normal inspection on delivery, the buyer is entitled to a reasonable discount from the purchase price corresponding to the nature and extent of the defect, or to a refund of the purchase price. Where the defect renders the item unusable, the buyer is entitled to withdraw from the contract. By agreement of the parties, a defective product may also be replaced with a new product free of defects. Damaged or defective goods must be complete.
  8. The buyer is entitled to lodge a complaint about a product within the warranty period, without delay after becoming aware of the defect in the product, by sending a written complaint to the seller's address stated in these Terms and Conditions, in accordance with generally binding legal regulations.
  9. The seller is obliged to handle the complaint and to notify the buyer in writing (electronically, by post) of the outcome of the complaint within 30 days from the day of receipt of the written complaint.
  10. The procedures set out in this article shall apply, as appropriate, to the submission of a complaint or suggestion by the buyer.

IX. Protection of Personal Data and Privacy

  1. When filling in the order form, the buyer acknowledges and declares that they have been informed in accordance with Act No. 18/2018 Z. z. on the protection of personal data.
*** The supervisory authority is: Slovak Trade Inspection Inspectorate (Inšpektorát SOI) for the Bratislava Region Bajkalská 21/A, P. O. BOX No. 5, 820 07  Bratislava Supervision Department Tel. No. 02/58 27 21 72, 02/58 27 21 04 Fax No. 02/58 27 21 70 Contact us using the form These Terms and Conditions apply in the wording in which they are published on the seller's website and were approved by the relevant authority of IB products s.r.o. This version of the Terms and Conditions is effective from 28.8.2024

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