Write to us
If you have any questions, feel free to contact us at any time. We usually reply within 24 hours.
When you can reach us
- Phone
- Monday to Sunday, 8am – 8pm
- E-mail and contact form
- reply usually within 24 hours on working days
- Order dispatch
- working days, orders placed before 12pm are dispatched the same day
We're a Slovak company headquartered in Bratislava. We develop Sanazia® dietary supplements together with doctors and nutrition experts and manufacture them in Slovakia, so when you have questions about composition or dosage, we can answer you directly — not through a call centre.
Frequently asked questions about contact and ordering
How quickly do you reply to messages?
We usually reply to e-mails and messages from the contact form within 24 hours on working days. By phone, we're available every day from 8am to 8pm, weekends included.
How much does shipping cost and when will my parcel arrive?
Courier shipping costs €4.31 and is free on orders over €50. Orders placed on a working day before 12pm are dispatched the same day; delivery usually takes a few working days.
Can I return a product?
Yes. You can return a product within 30 days of receiving it without giving a reason, even if it's been opened — the guarantee exists precisely so you can try it. Write to us at info@sanazia.sk, we'll send you return instructions, and we refund your money within 14 days of receiving the returned parcel.
I need advice choosing supplements. Who can help me?
The fastest way is our free 4-minute personalised test, which recommends exactly what you're missing. If you have a specific question about composition or dosage, write to us and our nutrition expert will answer you.
Where can I check the status of my order?
Once your order is dispatched, you'll receive an e-mail with the parcel's tracking number. If it hasn't arrived, check your Spam folder, or send us your order number and we'll check the status for you.
You'll find more answers in the FAQ and in the terms and conditions.